Frequently Asked Questions
Everything you need to know about our premium kitchenware and delivery services.
What makes SANTOKU NYC knives different from standard kitchen knives?
Our knives are crafted using traditional Japanese forging techniques combined with modern high-carbon stainless steel. Each blade undergoes a rigorous 12-step sharpening process to ensure exceptional edge retention and precision balance.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for urgent culinary needs. All orders are processed from our New York City warehouse within 24 hours.
Do you offer a warranty on your cookware?
Yes, we provide a limited lifetime warranty against manufacturing defects. If your product fails due to workmanship or material flaws, we will repair or replace it at no additional cost.
What is your return policy for home goods?
We offer a 30-day 'No-Questions-Asked' return policy. Items must be returned in their original packaging and in unused condition to qualify for a full refund.
How should I maintain my high-carbon steel blades?
To prevent oxidation, we recommend hand-washing only and drying immediately after use. Periodically applying a food-grade mineral oil to the blade and handle will help preserve the integrity of the materials.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger kitchen set purchases.